We are working on our systems to better serve you. To do this, some of the areas on this website will not be available:


  • From:  5 p.m. Eastern (4 p.m. Central), Saturday, January 16,2016.
  • Until:  6 a.m. Eastern (5 a.m. Central), Sunday, January 17,2016.


Thank you for your patience. If you have any questions, please call Customer Service.


Contact Us


WellCare Advocate Complete FIDA will no longer be part of the FIDA program effective January 1, 2017.


WellCare Advocate Complete FIDA members will have access to covered benefits through December 31, 2016, or through their disenrollment date, if earlier.  For more information about the FIDA program, you can call New York State Medicaid Choice at 1-855-600-3432 (TTY 1-888-329-1541).


Providers should continue to bill for covered services rendered for eligible dates of service.


All phone numbers are toll-free.


Participant Services
TTY/TDD: 1-877-247-6272
Monday–Sunday, 8 a.m. to 8 p.m.


24-Hour Nurse Advice Line
TTY/TDD: 1-877-247-6272
Monday–Sunday, 24 hours a day


Behavioral Health Crisis Line
TTY/TDD: 1-877-247-6272
Monday–Sunday, 24 hours a day

WellCare mailing address:
WellCare Health Plans, Inc. 
P.O. Box 31368
Tampa, FL 33631-3368

* Required Information


H2751_NY031487_MMP_WEB_ENG CMS Approved

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